Brussels, 29 March 2022 – MVNO Europe members are taking actions to support Ukrainian people including Ukrainian refugees in the EU by facilitating mobile communication from/to Ukraine.
In reaction to the extremely unfortunate and regrettable events happening in Ukraine, MVNO Europe would like to express its solidarity with the victims suffering this war. Our members are taking voluntary initiatives to provide support for the Ukrainian people, including Ukrainian refugees in the EU. The list below represents a snapshot of our members’ voluntary initiatives as of 29 March 2022.
The agreements between MVNOs and their Host MNOs, as they stand, do not enable MVNOs to provide services to any inbound mobile roamers, be they EU or non-EU inbound mobile roamers. This explains why no initiatives on inbound mobile roaming are presented in the list below.
MVNO Europe is also actively collaborating with the European Institutions to ensure that the support provided to Ukrainian people is adapted and sustainable.
| Operators | Type of measure |
| Enreach (multi-country) | Free calls to Ukraine
Free roaming in Ukraine |
| HoT, subsidiary of Ventocom (Austria) | Free calls / SMS to Ukraine |
| Postepay (Italy) | Free calls / SMS to Ukraine |
| Sipgate (Germany) | Free calls to Ukraine
Donations to humanitarian organizations active in Ukraine as well as active in countries that gave shelter to Ukrainians that fled from their country |
| Teledema | Free calls / SMS from Lithuania to Ukraine |
| Transatel (multi-country) | 10 000 eSIM profiles with 2GB of EU data for Ukranian refugees under the Ubigi brand
Mobile hotspots given to NGOs Other initiatives to follow |
| VOO (Belgium) | Free calls / SMS to Ukraine
Mobile phones and subscriptions for free to refugees being in Belgium |